***VERY IMPORTANT: If Bitlocker is enabled on your system, we must also have the Bitlocker decryption key, otherwise we will be unable to get into the operating system and you will have to reload Windows on your system, losing all data on the storage drive. You may obtain your Bitlocker key within Windows, or either you or your IT team will have received it via email to the account registered with Microsoft. Simply go to your Windows Start Button and search for “BitLocker” to get to this setting. You may also turn BitLocker off yourself to avoid losing your data in the event of a system board replacement. 

When you drop off your system on the scheduled day/time please include the factory AC adapter/charger, and make sure we have credentials with administrative rights should we need to get into the OS.